Refund policy

We hope you’re happy with your order, but if you change your mind, we offer a 30-day return period from the date you receive your order.

Please contact us at info@allbio.co.uk before returning anything so that we can provide the appropriate return instructions.

Changed your mind?

For online purchases, you have a statutory right to cancel your order without giving a reason. This right begins when the contract is made and normally ends 14 days after you receive your order.

If you exercise this right, you then have a further 14 days to return the goods to us.

For returns made under our additional 30-day returns policy, items should be unused, in their original condition and, where applicable, in their original packaging.

You may inspect goods as you would in a shop, but where your statutory cancellation right applies we may make a deduction from the refund if the value of the goods has been reduced by handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Returns should be sent to:

allbio.co.uk
Unit 12, The Glenmore Centre
Moat Way
Sevington
Ashford
TN24 0TL
United Kingdom

Please contact us before sending a return where possible, as this helps us identify and process your return more quickly.

Return postage

If you are returning an item because you have changed your mind, you will normally be responsible for the cost of returning it to us.

If an item is faulty, damaged, incorrect or not as described, please contact us and we will arrange the appropriate return, replacement or other remedy at no additional cost to you.

Damaged, faulty or incorrect items

Please check your order when it arrives and contact us as soon as reasonably possible if anything is damaged, defective, incorrect or not as described.

We’ll do our best to resolve the issue promptly, whether by replacement, refund or another appropriate remedy.

Our 30-day returns policy is in addition to your statutory rights. Your legal rights in relation to faulty, damaged, incorrect or misdescribed goods are not limited by this policy.

Refunds

Once we receive your return, we’ll let you know when your refund has been processed.

Where you exercise your statutory right to cancel, we will make any refund due without undue delay and no later than 14 days after we receive the returned goods, or, if earlier, 14 days after you provide evidence that you have sent them back.

Refunds will normally be made to your original payment method, unless otherwise agreed.

If you exercise your statutory right to cancel, we will also refund the cost of our standard delivery service. As our Standard Delivery is free, any additional amount paid for Express Delivery is not refundable where you simply change your mind.

Your bank or card provider may take additional time to show the refund in your account after we have processed it.

Exceptions

Certain goods may be excluded from change-of-mind returns where permitted by law.

In particular, goods supplied sealed for health protection or hygiene reasons may not be returnable once the seal has been broken.

This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

Exchanges

If you would like a different product, please contact us.

In most cases, the simplest option will be to return the original item and place a new order.

Questions

If you have any questions about a return or refund, please contact us at info@allbio.co.uk.