Delivery
We currently deliver to addresses within the United Kingdom.
Standard Delivery — Free
Estimated delivery time: 3–5 working days
Express Delivery — £4.65
Estimated delivery time: 1–2 working days
Delivery times are estimates and begin once your order has been dispatched.
Order processing
We aim to dispatch orders as quickly as possible, usually within 1 working day.
Orders placed at weekends or on UK bank holidays will be processed on the next working day.
Delivery delays
Occasionally, deliveries may take longer due to circumstances outside our reasonable control.
If your order has not arrived within the expected delivery period, please contact us at info@allbio.co.uk and we’ll be happy to investigate.
Delivery address
Please make sure your delivery address is complete and correct before placing your order.
If you notice an error after ordering, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.
Changed your mind?
We hope you’re happy with your order, but if you change your mind, we offer a 30-day return period from the date you receive your order.
Please contact us at info@allbio.co.uk before returning anything.
If you notify us within the first 14 days after receiving your order, you also have a statutory right to cancel your online purchase without giving a reason. You then have a further 14 days to return the goods to us.
For returns made under our additional 30-day returns policy, items should be unused, in their original condition and, where applicable, in their original packaging.
Returns should be sent to:
allbio.co.uk
Unit 12, The Glenmore Centre
Moat Way
Sevington
Ashford
TN24 0TL
United Kingdom
Please do not send items back to us without contacting us first, as this may delay your refund.
Return postage
If you are returning an item because you have changed your mind, you will normally be responsible for the cost of returning it to us.
If an item is faulty, damaged, incorrect or not as described, please contact us and we will arrange the appropriate return or replacement at no additional cost to you.
Damaged, faulty or incorrect items
Please check your order when it arrives and contact us as soon as possible if anything is damaged, defective, incorrect or not as described.
We’ll do our best to resolve the issue promptly, whether by replacement, refund or another appropriate remedy.
Nothing in this policy affects your statutory rights.
Refunds
Once we receive and inspect your return, we’ll let you know when your refund has been processed.
Refunds will normally be made to your original payment method.
If you exercise your statutory right to cancel within 14 days of receiving your order, we will also refund the cost of our standard delivery service. As our Standard Delivery is free, any additional amount paid for Express Delivery is not refundable.
Your bank or card provider may take additional time to show the refund in your account.
Exceptions
Certain goods may be excluded from change-of-mind returns where permitted by law.
In particular, goods supplied sealed for health protection or hygiene reasons may not be returnable once the seal has been broken.
This does not affect your rights if an item is faulty, damaged or not as described.
Exchanges
If you would like a different product, please contact us.
In most cases, the simplest option will be to return the original item and place a new order.
Questions
If you have any questions about delivery, returns or refunds, please contact us at: